Refund & Cancellation Policy
Plain-English summary of section 5 of our Terms. If anything here and the Terms disagree, the Terms apply.
Cancelling
You can cancel any month, with no notice period, from the billing page inside your dashboard (or by emailing us). Your company keeps running until the end of the period you have already paid for, then stops. Nothing further is charged.
Refunds on the monthly subscription
- Not what the plan describes? Tell us within 14 days of the charge and we refund that month in full.
- No pro-rata refunds for cancelling part-way through a period, or for months already delivered.
- Failed or duplicate charges are refunded in full as soon as we see them.
The one-time setup fee
- Refundable in full if you cancel before the onboarding call.
- Not refundable once the build work has begun.
How to request a refund
Email support@mycloudcompany.com from the address on your account with the charge date and a sentence on what went wrong. We reply within one business day, and approved refunds are returned to the original payment method — typically visible within 5–10 business days depending on your bank.
Payments
Payments are processed by our payment partner; your card details never touch our servers. Receipts and invoices are emailed to you automatically for every charge.